Delivery areas, charges and production estimates are being confirmed. Please contact [email protected] before ordering if these details are not shown for your chosen product.
Availability and charges
Check delivery availability and charges for your address before ordering. If a delivery option is not shown, contact [email protected] rather than assuming that a destination is supported. Local collection is available only when offered or confirmed by our team.
Preparation and delivery time
Production time and carrier transit time are separate. The timing depends on the product, your design and current availability. If your gift is for an event or a particular date, ask us to confirm an estimated dispatch date before placing the order.
Your design and address
Review the final design, selected product, size and delivery address carefully. If you notice an error, email us with your order number as soon as possible. We will check whether a correction is still possible before production or dispatch.
Dispatch and delays
When tracking is available for your delivery method, use the dispatch information provided with your order. If an agreed dispatch time cannot be met, we will contact you about the delay and your options to wait or cancel unshipped items for the refund required by applicable law.
A parcel that needs attention
If a parcel appears lost or arrives damaged, contact us with your order number and a description of the issue. Keep the packaging and include clear photographs when they help us understand what happened. We will review the order and the delivery details with you.