The merchant’s return windows, cancellation details and return shipping arrangements are being confirmed. Please ask [email protected] before ordering if these terms affect your purchase.
Changes and cancellations
Email [email protected] as soon as you need to change or cancel an order. We will check its production and dispatch status. Changes may no longer be possible once engraving has started; saving a design or placing it in your basket does not by itself start production.
Personalized pieces
A personalized piece is made using the design you submit. Please review spelling, dates, image placement and product options before confirming. Change-of-mind and cancellation requests are assessed against the order status, the terms confirmed for your order and applicable consumer rights. Ask us before ordering if return eligibility is important to your purchase.
Damage, defects or the wrong item
If your piece arrives damaged, faulty or different from the confirmed order, email us with your order number, a description and clear photos where useful. Keep the item and packaging while we review the issue. We will explain the appropriate next steps, which may include a replacement or refund, as required by applicable law.
Before sending anything back
Contact us before posting a return so we can provide the correct address and instructions. The reason for the return affects the next steps and any return shipping arrangements. Do not send an item to a location without confirming where it should go.
Refunds and your rights
When a refund is due, we will explain the amount and the payment method used. Processing and bank posting times may differ. Nothing on this page excludes rights or remedies that cannot lawfully be excluded.